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配有專職人員為客戶提供專職服務，任何時刻對急貨能特殊對待，單放單送
Full-time staff are assigned to provide professional services for customers. Urgent cargos are treated specially at any moment with separate recording and delivery.
現有客戶服務人員職責介紹
Responsibilities of the existing customer service representatives
每天早晨9點前發送當天貨物進出港預報
Forecast the inward and outward cargos of the day before 9:00am every morning;
每天發送未操作貨物清單通知客戶相關窗口，并按照客戶指令及時安排操作對接
Send non-operated cargos lists to inform customers of the related windows, and timely arrange operations in accordance with customer orders;
每天隨時處理來自客戶的提問和要求
Deal with questions and requests from customers at any time every day.
客戶服務標準Customer Service Standards
發生問題時，第一時間通知客戶
When a problem occurs, notify the customers as soon as possible;
發生問題后1小時內給予解決方案
Provide solutions within one hour after a problem occurs;
對于暫時無法解決的問題，需要提供合理解釋
For any problems temporarily unable to be solved, provide a reasonable explanation.
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